Behaviour and Information Technology · 2011 · 151 citations · 16 references
BusinessComputer ScienceCybersecurityComputer SecurityCybercrimeInformation Security ManagementCybercrime PreventionCybersecurity ManagementSecurity AwarenessSecurity ManagementSecurity TrainingPhishingPhishing AttacksPhishing AwarenessPhishing Awareness TrainingPhishing DetectionPhishing ProtectionPhishing SimulationPhishing Techniques
Criminals use social‑engineering techniques to defraud people online, putting organisational communities at risk and highlighting the need for training that can change insecure behaviour. The article aims to determine whether simulated phishing attacks combined with embedded training can build users’ resistance to phishing. A phishing exercise was carried out at a South African institution to test this approach.
Using various social-engineering techniques, criminals run havoc on the Internet and defraud many people in a number of different ways. This puts various organisational communities at risk. Therefore, it is important that people within such communities should learn how to protect themselves when active in cyberspace, or when dealing with cyber-related technologies. Training can indeed play a big role in this regard, and consequently, assist by altering the insecure behaviour of many people. The objective of this article is to ascertain whether simulating phishing attacks together with embedded training can contribute towards cultivating users’ resistance towards ‘phishing attacks’. In order to achieve this objective, a phishing exercise at an institution in South Africa was conducted.
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