A socio-technical approach to business process simulation

A simplest systematics for the organization of turn-taking for conversation

Harvey Sacks, Emanuel A. Schegloff, Gail Jefferson · Language · 1974 · 11K citations

Social Sciences, Communication, Sociology +10

Speech Acts: An Essay in the Philosophy of Language.

William P. Alston, John R. Searle · The Philosophical Quarterly · 1970 · 3.9K citations

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The Psychology of Everyday Things

Dominic W. Massaro, Donald A. Norman · The American Journal of Psychology · 1990 · 3.5K citations

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Soft Systems Methodology in Action

Thomas Gough, Peter Checkland, Jim Scholes · Journal of the Operational Research Society · 1991 · 3.4K citations

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Michael Hammer · 1990 · 2.9K citations

Computing, Computer Science, Automation +9