Interacting with Computers · 1989 · 56 citations · 5 references
ComputingComputer ScienceComputer SystemsHuman-computer InteractionInteraction DesignNatural Language ProcessingComputational ModelsComputer-supported Cooperative WorkConversational InterfacesConversational User InterfacesHuman-machine InterfacesLanguage ModelingDialog SystemsInteraction ParadigmsNatural Language InterfacesNatural User InterfacesUser Interaction Modeling
In contrast with the claims of Bench-Capon and McEnery (1989), this paper argues that users of computer systems will find it more profitable to model the computer system than to model its programmers. However, Bench-Capon and McEnery's views about the limitations of natural language for interacting with computers are supported.
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Some observations on mental models
Donald A. Norman · Medical Entomology and Zoology · 1983 · 1.5K citations
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People interact through computers not with them
Trevor Bench‐Capon · Interacting with Computers · 1989 · 18 citations