American Journal of Roentgenology · 2010 · 24 citations · 9 references
Medical practices (including radiology departments) need to address outstanding quality and safety issues that threaten their patients. Addressing these issues improves patient care and operational efficiency. We provide a review of our approach to process improvement and the established improvement methods. Many organizations and companies are available to support medical practices as they enter this field.
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Andrew Wall · British Journal of Healthcare Management · 2000 · 5.9K citations
The Quality of Health Care Delivered to Adults in the United States
Elizabeth A. McGlynn, Steven M. Asch, John Adams et al. · New England Journal of Medicine · 2003 · 5.1K citations
Decoding the DNA of the Toyota Production System
Steven J. Spear, H. Kent Bowen · Harvard business review · 1999 · 1.3K citations