The Reference Librarian · 2010 · 18 citations · 0 references
ManagementHuman Resource ManagementDocumentationHuman Resource Information SystemsLanguage DocumentationDocument ManagementDocumentation AnalysisElectronic Document ManagementSource EvaluationLibrary AdministrationUniversity Libraries
The Cornell University Library's beta Text a Librarian reference service went live in January 2009. This article discusses the initial six months of the service, touching on the issues of beta testing, implementation, staffing, training, and promotion. It then briefly analyzes the number and type of questions and the development of the best texting practices for reference staff.