2009 · 11 citations · 0 references
ComputingCommunicationInformation TechnologyEmergency ManagementMobile ComputingMobile SystemsEmergency CommunicationInstant MessagingMobile CommunicationMobile NetworksEmergency Communication NetworksEmergency Communications SystemsEmergency Messaging SystemsPrototype EvaluationShort Message Service (Sms)Text Messaging Communication
Currently, text communication cannot be used to ask for help in emergency situations. Even in the Next Generation 9-1-1 system, an IP/SIP-based emergency communication system, there has been no investigation into how text communications such as Instant Messaging (IM) and Short Message Service (SMS) can be integrated. We identify the technical challenges in the integration of IM and SMS networks with the NG9-1-1 system, and propose a solution for each challenge. We also describe a working prototype system using our approach.