Communications of the ACM · 2000 · 37 citations · 2 references
BusinessInformation SystemsManagement Information SystemsBusiness IntelligenceCustomer Relationship ManagementOperations ResearchPerformance EvaluationPerformance Information SystemsInformation Systems Investment AppraisalInformation Technology Investment Appraisal
<html xmlns:o=3D"urn:schemas-microsoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" xmlns=3D"http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=3DContent-Type content=3D"text/html; charset=3Dus-ascii"> <meta name=3DProgId content=3DWord.Document> <meta name=3DGenerator content=3D"Microsoft Word 11"> <meta name=3DOriginator content=3D"Microsoft Word 11"> <link rel=3DFile-List href=3D"Organizations%20setting%20out%20to%20create%20a%20Web%20service%20first%20_archivos/filelist.xml"> <title>Organizations setting out to create a Web service first need a thorough understanding of the related costs and performance issues in developing such services</title> <!--[if gte mso 9]><xml> <o:DocumentProperties> <o:Author>Biblioteca de Ciencias y Tecnología</o:Author> <o:Template>Normal</o:Template> <o:LastAuthor>Biblioteca de Ciencias y Tecnología</o:LastAuthor> <o:Revision>1</o:Revision> <o:TotalTime>1</o:TotalTime> <o:Created>2006-05-24T20:58:00Z</o:Created> <o:LastSaved>2006-05-24T20:59:00Z</o:LastSaved> <o:Pages>1</o:Pages> <o:Words>165</o:Words> <o:Characters>908</o:Characters> <o:Company>UCLA</o:Company> <o:Lines>7</o:Lines> <o:Paragraphs>2</o:Paragraphs> <o:CharactersWithSpaces>1071</o:CharactersWithSpaces> <o:Version>11.6568</o:Version> </o:DocumentProperties> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:SpellingState>Clean</w:SpellingState> <w:GrammarState>Clean</w:GrammarState> <w:HyphenationZone>21</w:HyphenationZone> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState=3D"false" LatentStyleCount=3D"156"> </w:LatentStyles> </xml><![endif]--> <style> <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} @page Section1 {size:595.3pt 841.9pt; margin:70.85pt 3.0cm 70.85pt 3.0cm; mso-header-margin:35.4pt; mso-footer-margin:35.4pt; mso-paper-source:0;} div.Section1 {page:Section1;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabla normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> </head> <body lang=3DES style=3D'tab-interval:35.4pt'> <div class=3DSection1> <p class=3DMsoNormal style=3D'text-align:justify'><span lang=3DEN-US style=3D'mso-ansi-language:EN-US'>Organizations setting out to create a Web service first need a thorough understanding of the related costs and performance issues in developing such services. Especially in smaller organizations, developing an appropriate business plan often presents problems. Organizations that want to understand their business choices need a good understanding of the expected costs and benefits of developing their Web services. The article describes a set of support tools to help assess these important factors and discuss the experience of using them in a number of public-sector organizations. Even though the Web, and even the Internet, are relatively new technologies, that organizations planning to deliver Web services proceed along the same lines as their other technology projects. They define the service they want, describe its expected effects, estimate the costs to develop and maintain it and make a decision. Using this method and its tools, organizations should be able to perform an analysis sufficient for making sound investments that will achieve desired results.<o:p></o:p></span> </div> </body> </html>
2