International Journal of Hospitality Management · 1998 · 79 citations · 128 references
ManagementHospitality ManagementHuman Resource ManagementGuest Experience ManagementHotel ManagementStrategic Human Resource ManagementGuest Services ManagementHospitality OperationsHospitality PracticesHotel Human Resource ManagementHotel Operations ManagementHuman Resource PlanningEmployee Training In HotelsHospitality Performance MeasurementHospitality Service QualityLabor Management In HotelsTurnover In Hospitality Organizations
128
The Presentation of Self in Everyday Life.
Kaspar D. Naegele, Erving Goffman · American Sociological Review · 1956 · 26.2K citations
A Social Psychologist Discovers Chicago Sociology
Edgar H. Schein, Everett C. Hughes, Melville Dalton et al. · Academy of Management Review · 1989 · 7.2K citations
Reframing organizational culture
Peter Fröst · 1991 · 818 citations