A framework to enhance manufacturing agility using information systems in SMEs

Abstract

Information systems have received special attention in the literature on agile manufacturing. Some authors have rated IS as critical, important and ultimately required for the agile enterprise. However, it is not quite clear the extension or involvement of information systems in achieving and supporting agility in manufacturing. On the other hand, the failure of IS to deliver expected benefits has been documented in different sectors, including manufacturing. The results of a case study involving two SMEs are used to identify clearly the role of information systems within the concept of agility and then used to develop a framework that ensures that information systems provide benefits to manufacturing organisations through enhancing the agility of its manufacturing processes.