European Journal of Information Systems · 1998 · 25 citations · 4 references
ReliabilityCustomer SatisfactionTotal Quality ManagementQuality AssuranceEngineeringManagementUser ExperienceQuality CharacteristicInformation ManagementIs UseTechnologyMarketingQuality Evaluation
4
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Izak Benbasat, David K. Goldstein, Melissa Mead · MIS Quarterly · 1987 · 4.7K citations
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