Integrated model for implementation and development of knowledge management

Abstract

This paper proposes an integrated model for implementation and development of knowledge management (KM) using the Enterprise Knowledge Development (EKD) modeling methodology. This research was based on a qualitative exploratory–descriptive design and its status is conceptual or theoretical research. The objective was achieved by developing a literature research over KM and organizational modeling. Based on this initial research, the first model version was generated, according to the procedures indicated by the EKD methodology. Subsequently, this first model version was submitted for analyses, appraisal and validation, resulting in the final model version. This model is composed of sub-models of goals, rules, concepts, processes, actors, resources, requirements and technical components providing a holistic and systemic vision of knowledge management. The model may serve as a guide for organizations that aim to implement or improve their KM activities.