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Predicting users' continuance intention in virtual communities: The dual intention-formation processes

Customer SatisfactionOnline Customer BehaviorSocial MediaBehavioral Decision MakingSocial ComputingInteractive MarketingManagementOnline CommunityUser AcceptanceSocial InfluenceContinuance IntentionVirtual CommunitiesCommunicationVirtual CommunityMarketingConsumer EngagementSocial SciencesDual Intention-formation Processes