Decision Support Systems · 2012 · 65 citations · 44 references
Customer SatisfactionOnline Customer BehaviorSocial MediaBehavioral Decision MakingSocial ComputingInteractive MarketingManagementOnline CommunityUser AcceptanceSocial InfluenceContinuance IntentionVirtual CommunitiesCommunicationVirtual CommunityMarketingConsumer EngagementSocial SciencesDual Intention-formation Processes
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Exchange and Power in Social Life.
Robert Bierstedt, Peter M. Blau · American Sociological Review · 1965 · 13.8K citations