YOUQMON

Abstract

YouTube is changing the way operators manage network performance monitoring. In this paper we introduce YOUQMON, a novel on-line monitoring system for assessing the Quality of Experience (QoE) undergone by HSPA/3G customers watching YouTube videos, using network-layer measurements only. YOUQMON combines passive traffic analysis techniques to detect stalling events in YouTube video streams, with a QoE model to map stallings into a Mean Opinion Score reflecting the end-user experience. We evaluate the stalling detection performance of YOUQMON with hundreds of YouTube video streams, and present results showing the feasibility of performing real-time YouTube QoE monitoring in an operational mobile broadband network.