Counterproductive behaviour at work: an investigation into reduction strategies

Abstract

The present study examined the interrelation of personality characteristics,organizational justice, organizational citizenship behaviour (OCB), and counterproductive
\nwork behaviour (CWB). An anonymous questionnaire survey was
\nconducted, with 1662 participants representing a wide variety of jobs across heterogeneous organizations in Thailand. Statistical analysis indicated that CWB can
\nbe predicted by the following personality characteristics; conscientiousness,agreeableness, self-esteem, extraversion, neuroticism and openness to experience.
\nModeration analysis discovered that the association between personality characteristics and CWB is moderated by three factors; distributive justice, interactional justice and
\nOCB. Structural Equation Modelling was adopted in order to examine the efficacy of the identified moderators, and revealed that interactional justice has the strongest
\nmoderating effect, followed by distributive justice and finally OCB. Implications of the findings to organizational management and personnel practitioners are discussed
\naccordingly, including; that the occurrence of CWB could be reduced through the implementation of organizational justice enhancement policies; and that the prevalence
\nof OCB atmosphere at work could also help alleviate the impact of personality characteristics on CWB.