Archives of Psychiatric Nursing · 2001 · 33 citations · 18 references
Customer SatisfactionPsychiatric EvaluationConsumer SatisfactionPsychiatryService QualityRegional Psychiatric HospitalService ResearchCommunity Mental HealthConsumer ResearchBusinessMental HealthCollaborative Research ProjectMedicineMarketingPatient SatisfactionHealth Services Research
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Qualitative evaluation and research methods
Michael Quinn Patton · 1990 · 21.7K citations
Toward a theory of patient satisfaction
Susie Linder-Pelz · Social Science & Medicine · 1982 · 767 citations
Consumer satisfaction with mental health treatment.
Jay L. Lebow · Psychological Bulletin · 1982 · 379 citations