A Survey of Critical Success Factors for Strategic Knowledge Management Implementation: Applications for Service Sector

The wisdom hierarchy: representations of the DIKW hierarchy

Jennifer Rowley · Journal of Information Science · 2007 · 1.7K citations

Knowledge Technology, Collective Intelligence, Knowledge Society +19

Knowledge transfer and management in tourism organisations: An emerging research agenda

Gareth Shaw, Allan Williams · Tourism Management · 2008 · 428 citations

Research Agenda, Tourism Management, Knowledge Transfer +11

Organizing knowledge in the knowledge development cycle

Ganesh D. Bhatt · Journal of Knowledge Management · 2000 · 316 citations

Engineering, Industrial Engineering, Knowledge Creation +16

Critical success factors for a customer relationship management strategy

Luís E. Mendoza, Alejandro Marius, Anna Grimán · Information and Software Technology · 2006 · 284 citations

Relationship Marketing, Customer Satisfaction, Management +8

Measuring organizational knowledge: a conceptual and methodological framework

Adelaide Wilcox King, Carl P. Zeithaml · Strategic Management Journal · 2003 · 241 citations

Knowledge Creation, Strategic Human Resources, Human Resource Management +17