Introduction: Tourism as Work

The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

Advertising, Management, Consumer Research +5

The corrosion of character: the personal consequences of work in the new capitalism

Choice Reviews Online · 1999 · 2.6K citations

Labor Process Studies, Business History, Workforce Development +11

River Magic: Extraordinary Experience and the Extended Service Encounter

Eric J. Arnould, Linda L. Price · Journal of Consumer Research · 1993 · 2.5K citations

Customer Experience, Customer Satisfaction, Tourism Management +15

The Corrosion of Character: The Personal Consequences of Work in the New Capitalism

Carrie R. Leana, Richard Sennett · Academy of Management Review · 2000 · 2.4K citations

Labor Relation, Education, Work Organization +22

Sociology beyond Societies: Mobilities for the Twenty-First Century

Jarl A. Ahlkvist, John Urry · Teaching Sociology · 2000 · 2K citations

Twenty-first Century, Sociology, Sociological Imagination +4