The Practitioner's Cycles, Part 2: Solving Envisioned World Problems

Abstract

Previous Human-Centered Computing department articles have reflected on the mismatch that can occur between the promise of intelligent technology and the results of technological interventions. Part 1 on the Practitioner's Cycles illustrated ways in which actual world problems-the forces and constraints of procurement-are at odds with the goals of human centering. This article culminated in a practitioner's tale, in which individuals acted on their own initiative and at their own risk, short-circuiting the rules and constraints that limit success at procurement. This paper presents a model based on the tale and focuses on how the model applies to envisioned world problems-the creation of intelligent technologies for new work systems.