International Journal of Health Care Quality Assurance · 2004 · 49 citations · 3 references
ManagementHealth Care ManagementQuality ManagementContinuous ImprovementQuality ImprovementSix SigmaContinuous Quality ImprovementHealth Care QualityHealthcare Quality ManagementPatient SatisfactionPatient Satisfaction MeasurementQuality Of CareCompetitive EnvironmentHealth Care Quality MeasurementHealthcare Service ImprovementPatient Experience ImprovementPatient Satisfaction AnalysisQuality Improvement MethodologyQuality Of Care EvaluationSix Sigma Methodology
This paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health-care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community-wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health-care professionals and managers as they seek to increase patient satisfaction.
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