Communication competence as knowledge, skill, and impression

Abstract

In response to McCroskey's definition of competence as knowledge of appropriate behavior, distinct from skill and effectiveness, it is argued that competence should be viewed as a function of knowledge, skill, and motivation. In the proposed approach, competent communication refers to functionally effective interaction appropriate to a given relational context. These impressions of appropriateness and effectiveness are more likely when a person is motivated to communicate, knowledgeable about communication, and skilled in communicating in a particular interpersonal relationship and context. Some of the implications of this relational competence approach for theory and pedagogy are discussed.