Trends Shaping Public Sector Transformation: Knowledge Management, E-Government and Enterprise Architecture

Abstract

This paper examines three converging trends in the public sector in the early years of the 21st century: the loss of critical knowledge due to large numbers of retiring government workers, the increasing demand for information and communications technology needed to maintain growth in the scale and scope of e-government, and the requirement to parlay investments in enterprise architecture into effective knowledge management and service delivery efficiency. It includes brief historical reviews of each of these trends, their implementation, and how they are being integrated into initiatives for transforming governments from reactive, bureaucratic systems to visionary, proactive, market-oriented learning organisations. The paper concludes with a discussion of the role played by changes in public sector organisational cultures in successfully addressing these three trends and achieving goals of transformation.