Journal of Emergency Medicine · 1996 · 110 citations · 17 references
MedicineEmergency Medical ServicesEmergency MedicineEmergencyEmergency Service DeliveryPatient SatisfactionPatient Satisfaction MeasurementAccess To Emergency CareHospital Patient SatisfactionQuality Of Care Perceptions
17
Coefficient Alpha and the Internal Structure of Tests
Lee J. Cronbach · Psychometrika · 1951 · 43.2K citations · Full text
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Patient satisfaction as an indicator of quality care.
P D Cleary, Barbara J. McNeil · PubMed · 1988 · 1.1K citations
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