User acceptance of prepayment metering systems in India

Abstract

The prepayment metering system is an Information Technology-based innovation which involves the purchase of electricity by consumers before its use. Utility companies throughout the world are now experimenting with this technology. While there are several million prepayment installations around the world, there are only a few thousands in India. However, the acceptance of the system is growing in India. As utilities invest in prepayment metering systems, consumer acceptance of the technology becomes an increasingly critical management issue. This study uses the Unified Theory of Acceptance and Use of Technology model to investigate the factors that influence the user acceptance of the prepayment metering systems in India.