An enterprise‐wide knowledge management system infrastructure

TLDR

In the borderless global economy, knowledge is the most critical competitive advantage, making knowledge management a strategic mandate for world‑class organizations and requiring advanced IT to enable effective systems. The study discusses strategies for developing an enterprise‑wide knowledge management system infrastructure with embedded IT. The paper proposes a knowledge‑management life cycle—capture, development, sharing, utilization—and illustrates how new IT applications support each step within and between organizations.

Abstract

The borderless global economy has accentuated the importance of knowledge as the most critical source of competitive advantage. Thus, knowledge management (KM) has become a strategic mandate for most world‐class organizations. A key enabler for implementing an effective KM system is advanced information technology (IT). Strategies for developing an enterprise‐wide KM system infrastructure with embedded IT are discussed. In particular, this paper discusses the concept of a KM life cycle – knowledge capture, knowledge development, knowledge sharing, and knowledge utilization, and how applications of new IT support each step of the KM practices within and between organizations is suggested.