A multiple-case design methodology for studying MRP success and CSFs

Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994.

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Education, Organizational Behavior, Case Management +11

An Instrument for Measuring the Critical Factors of Quality Management

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Management, Quality Management, Quality Assurance +10

Estimating Optimal Transformations for Multiple Regression and Correlation

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Natural Sciences, Biostatistics, Mathematics +15

Identification of the Critical Factors of TQM*

Simon A. Black, Leslie J. Porter · Decision Sciences · 1996 · 1K citations

Management, Quality Management, Quality Assurance +10

SERVQUAL: A tool for measuring patients' opinions of hospital service quality in Hong Kong

Simon S. K. Lam · Total Quality Management · 1997 · 347 citations

Public Affairs, Health Services Administration, Health Care Quality Management +16