A proposed method for assessing knowledge loss risk with departing personnel

Abstract

Abstract Purpose The purpose of the paper is to propose a methodology for organizations to use to assess the risk of knowledge loss should a specific employee leave. The article also proposes actions that can be taken by the organization to capture this knowledge before it is lost. Design/methodology/approach Applied research based on the systems analysis approach. Findings The paper finds that it is possible to create a system for identifying which knowledge is most likely to be lost and to guide an organization towards the appropriate actions for capturing that knowledge before it is lost. Research limitations/implications The process has only been piloted on a single organization and with a limited number of subjects. However, the results are promising, and future research is focused on exploring generalizability. Practical implications The paper provides a process that will assist managers in making better decisions when allocating resources for capturing knowledge from departing individuals. Social implications The process introduces a new social dynamic in the assessment of individuals which may have an impact on organizational dynamics. Originality/value This is a very innovative and original application of traditional risk assessment principles.