The Role of Push-Pull Technology in Privacy Calculus: The Case of Location-Based Services

TLDR

Location‑based services use positioning technologies to enhance connectivity and personalization, but they also expose users to privacy risks through granular tracking of preferences, behaviors, and identity. The study extends the privacy calculus model to examine how pull and push information delivery mechanisms affect the effectiveness of compensation, industry self‑regulation, and government regulation on users’ privacy decisions. Using a quasi‑experimental survey of 528 respondents, the authors applied partial least squares structural equation modeling to validate the instrument and test the proposed model. Results show that the impact of compensation, industry self‑regulation, and government regulation on privacy calculus differs between pull and push mechanisms, with financial compensation being more critical for push‑based services, indicating that policymakers should differentiate between LBS types.

Abstract

Location-based services (LBS) use positioning technologies to provide individual users with reachability and accessibility that would otherwise not be available in the conventional commercial realm. While LBS confer greater connectivity and personalization on consumers, they also threaten users' information privacy through granular tracking of their preferences, behaviors, and identity. To address privacy concerns in the LBS context, this study extends the privacy calculus model to explore the role of information delivery mechanisms (pull and push) in the efficacy of three privacy intervention approaches (compensation, industry self-regulation, and government regulation) in influencing individual privacy decision making. The research model was tested using data gathered from 528 respondents through a quasi-experimental survey method. Structural equations modeling using partial least squares validated the instrument and the proposed model. Results suggest that the effects of the three privacy intervention approaches on an individual's privacy calculus vary based on the type of information delivery mechanism (pull and push). Results suggest that providing financial compensation for push-based LBS is more important than it is for pull-based LBS. Moreover, this study shows that privacy advocates and government legislators should not treat all types of LBS as undifferentiated but could instead specifically target certain types of services.