2002 · 28 citations · 8 references
ArtsDesignHuman-centered DesignNew Product DevelopmentUser Experience DesignExperience DesignProduct DevelopmentUsability EngineeringUsability EvaluationUsability TestingUser-centered DesignPolitical SavvyUsability StudiesUser Requirements Analysis
Field Methods are a collection of tools and techniques for conducting studies of users, their tasks, and their work environments in the actual context of those environments. The promise of such methods is that they help teams design products that are both useful and usable by providing data about what people really do. Participants in this forum will address:
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Hugh Beyer, Karen Holtzblatt · interactions · 1999 · 362 citations · Full text
Apprenticing with the customer
Hugh Beyer, Karen Holtzblatt · Communications of the ACM · 1995 · 194 citations · Full text
Management, Information Systems, Customer Relationship Management +4