User and Library Failures in an Undergraduate Library

Abstract

A survey was conducted in the underg;aduate library at the University of Tennessee, Knoxville, to determine the availability rate of library materials. The library administration felt that a low rate of availability could mean that a major service deficiency existed. The results indicated that 53.8 percent of the titles searched were located on the shelf in the library. A break-down of the reasons for failure and recommendations for improvements are presented.