Global Information Systems Quality

Abstract

The application of quality principles to information systems is a strategic necessity as customer perceptions of a company’s quality frequently depend on the way information systems perform their function. Quality management in global companies becomes much more complex because of the competing pressures for adaptation to the local environment versus those for consistency within the global firm. To organize the literature and to present an integrated view of the concept of global IS quality, a comprehensive framework is introduced which yields five dimensions of IS quality: data quality, information quality, IT quality, people, and organization. These dimensions are used to identify and examine the key issues and challenges that arise from the distinct national and cultural characteristics of a global company’s subsidiary nations. Finally, the issues are drawn into a taxonomy and empirical research questions and hypotheses are posed for further research.Request access from your librarian to read this article's full text.