Abstract

Chapter 1 Foreword Chapter 2 Life as We Know It Chapter 3 The Flexible Organization Chapter 4 Finding the Added Value Chapter 5 Changes to Come Chapter 6 Profiling the Customer Chapter 7 Information Technology as a Change Agent Chapter 8 Global Interdependence Chapter 9 What We Will Need Chapter 10 What Business Needs Chapter 11 The Learning Environment Chapter 12 The Early Years Chapter 13 Philosophies Guiding Change Chapter 14 Learning as the Core Value Chapter 15 The Enlightened Organization Chapter 16 Welcoming Change