An evaluation of a patient satisfaction survey: validity and reliability

Multivariate Data Analysis with Readings.

G. S. W. Rutherford, Joseph F. Hair, Rolph E. Anderson et al. · Journal of the Royal Statistical Society Series D (The Statistician) · 1988 · 5.9K citations

Natural Sciences, Data Science, Categorical Data Analysis +5

Multivariate Data Analysis with Readings.

I. T. Jolliffe, Joseph F. Hair, Rolph E. Anderson et al. · Journal of the Royal Statistical Society Series A (Statistics in Society) · 1988 · 5.1K citations

Natural Sciences, Data Science, Categorical Data Analysis +5

Patient satisfaction: A valid concept?

Brian Williams · Social Science & Medicine · 1994 · 1.1K citations

Pharmacy, Health Services Administration, Health Services Research +12

A Patient Survey System to Measure Quality Improvement

Raymond G. Carey, Jerry H. Seibert · Medical Care · 1993 · 260 citations

Management, Health Services Administration, Quality Management +17

Patient Assessments of Hospital Care

Paul D. Cleary, Lisa LeRoy, Georgia Karapanos et al. · QRB - Quality Review Bulletin · 1989 · 91 citations

Health Professions, Health Services Administration, Hospital Administration +11