Strategic joining in M/M/1 retrial queues

The Regulation of Queue Size by Levying Tolls

P. Naor · Econometrica · 1969 · 1.2K citations

Traffic Theory, Engineering, Entrance Fee +14

Congestion Tolls for Poisson Queuing Processes

Noel M. Edelson, David K. Hilderbrand · Econometrica · 1975 · 491 citations

Engineering, Market Equilibrium Computation, Queueing Theory +19

Improving Service by Informing Customers About Anticipated Delays

Ward Whitt · Management Science · 1999 · 237 citations

Customer Satisfaction, Engineering, Service Assurance +19

Equilibrium customer strategies in a single server Markovian queue with setup times

Apostolos Burnetas, Antonis Economou · Queueing Systems · 2007 · 190 citations

Marketing, Engineering, Dynamic Resource Allocation +13

Equilibrium balking strategies in the observable single-server queue with breakdowns and repairs

Antonis Economou, Spyridoula Kanta · Operations Research Letters · 2008 · 171 citations

Observable Single-server Queue, Engineering, Performance Modeling +6