Publication | Closed Access
Web Services, Service-Oriented Computing, and Service-Oriented Architecture
101
Citations
0
References
2008
Year
Customer SatisfactionWeb Service SpecificationSoa ProjectsEngineeringBusiness IntelligenceSoa GovernanceCloud ComputingManagementBusinessService ScienceService-oriented Software EngineeringService-oriented ArchitectureComputer ScienceStrategic ManagementService-oriented ComputingMarketingWeb Services
Service‑oriented architecture, Web services, and service‑oriented computing have become buzzwords, with many companies adopting or considering SOA projects, yet definitions vary widely and the value added remains unclear. This article seeks to clarify the definition of SOA and the challenges of measuring its value through ROI or alternative approaches. It reviews the limited empirical evidence on SOA and proposes future research directions.
Service-oriented architecture (SOA), Web services, and service-oriented computing (SOC) have become the buzz words of the day for many in the business world. It seems that virtually every company has implemented, is in the midst of implementing, or is seriously considering SOA projects, Web services projects, or service-oriented computing. A problem many organizations face when entering the SOA world is that there are nearly as many definitions of SOA as there are organizations adopting it. Further complicating the issue is an unclear picture of the value added from adopting the SOA or Web services paradigm. This article attempts to shed some light on the definition of SOA and the difficulties of assessing the value of SOA or Web services via return on investment (ROI) or nontraditional approaches, examines the scant body of evidence empirical that exists on the topic of SOA, and highlights potential research directions in the area.