What is hospitality?

The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

Business, Marketing, Advertising +2

Emotional Labor in Service Roles: The Influence of Identity

Blake E. Ashforth, Ronald H. Humphrey · Academy of Management Review · 1993 · 2.6K citations

Management, Organizational Behavior, Social Psychology +12

The theory of the leisure class: an economic study of institutions

Gabe Knott-Fayle · Annals of Leisure Research · 2019 · 2.4K citations

Humanities, Economics, History +9

White Collar: The American Middle Classes.

Paul K. Hatt, Charles W. Mills · American Sociological Review · 1951 · 1.3K citations

Social Sciences, Economics, Sociology +13

The mind of the traveler: from Gilgamesh to global tourism

Choice Reviews Online · 1991 · 239 citations

Humanities, History, Medieval Studies +17