Group enquiry for collective learning in organisations

Abstract

Abstract The article presents a practical approach to generating collective learning in organisations. The approach utilises a low profile on‐line group process support technology known as Teamworker, which is based on a wireless handset design. Group interactive sessions are arranged with a series of groups of eight to 16 employees from across the organisation. A case study is presented in order to demonstrate that this method can capture the interplay between individuals and groups of employees by aiding a process of dialogue that is central to organisational learning. The mode of operation of the technology, and the design of the group process, are critical elements to minimise defensive reactions of individuals, while seeking to maximise the outputs of collective communication and learning taking place in a political environment. Our conclusion at this stage is that this is a promising approach that is capable of further research and development by means of fieldwork linked with theory.