Government 2.0: Making connections between citizens, data and government

Abstract

The revolution in information and communication technologies (ICT) has been changing not only the daily lives of people but also the interactions between governments and citizens. The digital government or electronic government (e-government) has started as a new form of public organization that supports and redefines the existing and new information, communication and transaction-related interactions with stakeholders (e.g., citizens and businesses) through ICT, especially through the Internet and Web technologies, with the purpose of improving government performance and processes [1].