Requirements elicitation using BPM notations: focusing on the strategic level representation

Abstract

Abstract:- Business process models (BPM) can be useful for requirements elicitation, among other uses. Since the active participation of all stakeholders is a key factor for successful requirements engineering, it is important that BPM be shared by all stakeholders. Unfortunately, organizations may end up with inconsistent BPM not covering all stakeholders ’ needs and constraints. The use of multiple levels of abstraction (MLA), such as at the strategic, tactical and operational levels, is often used in various process-oriented initiatives to facilitate the consolidation of various stakeholders ’ needs and constraints. This article surveys the use of MLA in recent BPM research publications and reports on a BPM action-research case study conducted in a Canadian organization, with the aim of exploring the usefulness of the strategic level.