QUT ePrints (Queensland University of Technology) · 2013 · 12 citations · 0 references
Open access
EngineeringProject ManagementBusiness Process ModelingOrganizational BehaviorSocial TechnologyManagementBpm Maturity ModelBusiness Process Re-engineeringDesignUser ExperienceBpm PerspectiveStrategic ManagementBusiness Process ManagementBusiness Process ImprovementProcess InnovationBusiness ProcessOrganizational CommunicationBusinessDesign ThinkingHuman-computer InteractionSocial InnovationSocial InformaticsSociotechnical System
Increasingly, organizations are looking to employ Social Technology (ST) to enhance their capability with Business Process Improvement (BPI). However, little is known about how the characteristics or qualities of ST actually influence an organizations' capability at Business Process Improvement (BPI). This paper discusses the potential role of ST in process improvement by presenting an a-priory model derived by an investigation of extant research. First, the qualities of social technology that potentially support high level action possibilities related to BPI are presented (we refer to these as affordances), next these affordances are mapped to the De Bruin (2009) BPM Maturity model as a first step to understanding how ST influences BPI. This work is expected to contribute to our knowledge and understanding of the relationship between ST and BPI, and will extend existing theory on Business Process Management capability and maturity.