Using Quality Function Deployment to Capture the Voice of the Customer and Translate It into the Voice of the Provider - Concepedia

Concepedia

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Using Quality Function Deployment to Capture the Voice of the Customer and Translate It into the Voice of the Provider

23

Citations

2

References

1999

Year

Marilyn Bailey, Ray Crosby, Donna Gorman, Xenia Holland, Christie Hippe, T. Hoff, Diana Nawrocki, Suzette Pichette, Naga Thota

The Joint Commission Journal on Quality Improvement

Customer SatisfactionQuality AssuranceEngineeringHealth SciencesVoiceService AssuranceImproved Product QualityQuality ControlCommunicationVoice TechnologyQuality Function DeploymentSpeech Recognition

References

	Year	Citations

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