Towards a Process Reference Model for Information Supply Chain Management

Abstract

High-quality information is a prerequisite for companies to accomplish business and strategic goals, such as global reporting, customer relationship management or compliance with legal provisions. During the last years, experts in the field of information quality begun to realize that a paradigm shift is needed to solve information quality issues in organizations. Information should be treated as a product and information quality is possible only through the quality management of information supply chains. The paper at hand contributes to this new direction by proposing a process reference model for quality management of information supply chains (Information Product Supply Chain Management, IPSCM) by leveraging the SCOR-Model, a widely accepted standard for supply chain management. The IPSCM-Model enables users to address, improve, and communicate information creation practices within and between all interested parties.