Developing practical tools for user experience evaluation: a case from mobile news journalism

Abstract

We present a questionnaire called Attrak-Work to support the evaluation of user experience of mobile systems in the context of mobile news journalism. We discuss theoretical background of the questionnaire and describe the development process including the field study within which the questionnaire was developed. The presented questionnaire assesses user’s perception of the pragmatic (usability and task and goal achievement) and hedonic (stimulation and identification) qualities and an overall judgment of appeal. We used the questionnaire as part of a field study to corroborate and expand the findings of observations and interviews. We found the Attrak-Work questionnaire a useful tool to be used in this manner especially for the evaluation of the hedonic qualities.