Annals of Operations Research · 1997 · 279 citations · 27 references
BusinessInformation SystemsInformation TechnologyEconometricsPerformance MeasurementData AnalysisEfficiency AnalysisIt Performance MeasurementPerformance MetricsProductivity AnalysisProductivity MeasurementData Envelopment AnalysisFirm PerformanceInformation Technology BenchmarkingInformation Technology Effectiveness MeasurementInformation Technology Efficiency MeasurementInformation Technology Performance IndicatorsInformation Technology Performance Measurement Models
27