Understanding empowerment from an employee perspective

Abstract

Purpose The purpose of this article is to examine the various meanings of empowerment for employees from their own perspective, the psychological dimension of empowerment and whether employees want to be empowered. Design/methodology/approach In order to understand how employees feel about empowerment, it is necessary to ask them directly so that one can understand their perceptions. A qualitative approach is adopted, employing 45 semi‐structured, in‐depth interviews with employees. The aim of the interviews is to provide an insight into the meanings of empowerment for these employees. Findings The findings indicate that the employees do not recognise the term “empowerment” nor do they reference the term “power” in relation to themselves. However, they are able to relate to associated concepts, notably “personal responsibility” and “control over their work”. Empowerment for the employees was found to operate as a continuum, as the extent to which employees seek empowerment varies considerably. The innate feelings that employees have with regard to empowerment enable an insightful understanding of what empowerment means and the employee response to it. Research limitations/implications This study is based on employees from one particular industrial sector. The research would benefit from exploration in alternative sectors. Originality/value The study examines the various meanings of empowerment for employees from their own perspective. Furthermore, it explores whether employees want to be empowered.