Reasoning in corporate memory systems: a case study of group competencies

Abstract

Organisations with significant intellectual capital must create an environment that facilitates better reuse and deployment of existing corporate knowledge in decision-making processes. Advances in information technologies and telecommunications and emerging trends in knowledge management and organisational memories, are enhancing the ability of people to communicate and co-ordinate among business processes. In order to categorise and classify such organisational knowledge for future reuse, appropriate tools must be developed. The practical