Service Level Agreement in Cloud Computing

Abstract

Cloud computing that provides cheap and pay-as-you-go computing resources is rapidly gaining momentum as an alternative to traditional IT Infrastructure. As more and more consumers delegate their tasks to cloud providers, Service Level Agreements(SLA) between consumers and providers emerge as a key aspect. Due to the dynamic nature of the cloud, continuous monitoring on Quality of Service (QoS) attributes is necessary to enforce SLAs. Also numerous other factors such as trust (on the cloud provider) come into consideration, particularly for enterprise customers that may outsource its critical data. This complex nature of the cloud landscape warrants a sophisticated means of managing SLAs. This paper proposes a mechanism for managing SLAs in a cloud computing environment using the Web Service Level Agreement(WSLA) framework, developed for SLA monitoring and SLA enforcement in a Service Oriented Architecture (SOA). We use the third party support feature of WSLA to delegate monitoring and enforcement tasks to other entities in order to solve the trust issues. We also present a real world use case to validate our proposal.