Service-level Agreements

Service-Level Agreements is a contractual framework in the context of Wide Area Networks that specifies the minimum expected performance standards, including metrics such as availability, latency, and jitter, to be provided by a network service provider to ensure measurable and enforceable quality of service.

1.3K

Publications

57.8K

Citations

3.3K

Authors

1.1K

Institutions

Publications per year

2017–2026

253

Parents

Contract ManagementEdge ReliabilityKanban SystemsManaged HostingMulti-tenancy ArchitectureOutsourcing GovernanceResource BrokeringService-level ComplianceService-level ManagementService-oriented Grid Computing

Publications

1.3K

Managing energy and server resources in hosting centers

Jeffrey S. Chase, Darrell C. Anderson, Prachi N. Thakar et al. · 2001 · 1.3K citations

Computing, Resource Economics, Energy Management +16

The WSLA Framework: Specifying and Monitoring Service Level Agreements for Web Services

Alexander Keller, Heiko Ludwig · Journal of Network and Systems Management · 2003 · 885 citations

Computing, Information Systems, Web Technologies +13

The Reservoir model and architecture for open federated cloud computing

Benny Rochwerger, David Breitgand, Eliezer Levy et al. · IBM Journal of Research and Development · 2009 · 797 citations

Computing, Cloud Computing, Information Technology +17

Runtime measurements in the cloud

Jörg Schad, Jens Dittrich, Jorge-Arnulfo Quiané-Ruiz · Proceedings of the VLDB Endowment · 2010 · 674 citations

Computing, Cloud Computing, Computer Science +16

Cloud Security Issues

Balachandra Reddy Kandukuri, Ramakrishna Paturi V., Atanu Rakshit · 2009 · 603 citations

Computing, Cloud Computing, Computer Science +11

1–5 of 1.3K

Authors

3.3K

IB
Ivona Brandić
TU Wien, Austria
16 publications · 889 citations
15
h-index
SD
Schahram Dustdar
TU Wien, Austria
16 publications · 775 citations
15
h-index
RB
Rajkumar Buyya
The University of Melbourne, Australia
11 publications · 973 citations
11
h-index
HL
Heiko Ludwig
IBM Research - Almaden, United States
12 publications · 970 citations
11
h-index
MP
Massoud Pedram
University of Southern California, United States
10 publications · 668 citations
10
h-index

1–5 of 3.3K

Institutions

1.1K

1–8 of 1.1K

Venues

IEEE Communications Magazine
33 publications · 1.7K citations
22
h-index
IEEE Transactions on Network and Service Management
TNSM · 22 publications · 1.1K citations
17
h-index
IEEE Transactions on Services Computing
15 publications · 685 citations
13
h-index
IEEE Access
12 publications · 517 citations
12
h-index
IEEE Transactions on Cloud Computing
11 publications · 911 citations
11
h-index

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