Involving users in commissioning local services

Abstract

This report is about service users’ experience and views of
\ninvolvement in shaping services, and the experiences and views of commissioners when involving users. The research points to what is currently happening and what might be possible in the future shape of commissioning.
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\nIt has not been written as a traditional research paper nor as a toolkit (there are a lot of good practice guidance and toolkits already in existence), but rather as a think piece – one that encourages all of us who are working with user involvement to ‘take a step back’ and reflect on the pressures and tensions that could have an impact on all parties involved in user involvement in general and commissioning in particular.