Polish Journal of Sport and Tourism · 2011 · 11 citations · 0 references
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ManagementHospitality ManagementTourism ManagementHotel ManagementTotal Quality ManagementCustomer SatisfactionHospitality OperationsHotel Operations ManagementHotel Quality ManagementService QualityService Quality ImprovementHotel Service QualityPerceived Service QualityQuestionnaire ReliabilityQuestionnaire ValidityService Quality Perception