Six Sigma Forum Magazine · 2005 · 15 citations · 0 references
ManagementManagement Information SystemsQuality ManagementQuality ImprovementSix SigmaTotal Quality ManagementContinuous Quality ImprovementQuality LeadershipQuality Management SystemsQuality StrategyCustomer ExpectationsQuality Improvement ToolsSix Sigma Methodology
EasyLink Services, a provider of business electronic messaging services, built a quality management system in 2002 based on the long-term goal of achieving a Six Sigma level of meeting customer expectations. Six Sigma was chosen in favor of total qualit..